On Site Supervisor

ManpowerGroup is a global leader in workforce solutions, and our Industrial division is seeking an experienced Account Manager to lead workforce operations within a large, fast-paced distribution environment.
This is a high-impact leadership role where you will take ownership of shift performance, workforce management, and client engagement across a high-volume site.

About the Role

As the On-Site Account Manager, you will oversee end-to-end shift operations, ensuring workforce coverage, safety, and performance targets are consistently achieved. You will act as the key interface between our client's leadership team and our on-site workforce, while managing and developing the onsite support team.

Key Responsibilities

• Oversee end-to-end shift operations, ensuring full workforce coverage across all days and shifts
• Act as the primary point of contact between client leadership and Manpower teams
• Supervise and lead the Onsite Support Team, ensuring effective workforce coordination
• Support workforce performance outcomes, including productivity, quality, and engagement
• Drive and enforce health & safety standards, including audits (FSI), investigations, and compliance
• Lead performance management processes, including:
  • Feedback and coaching
  • Disciplinary actions
  • System updates and documentation
• Attend and contribute to daily and weekly operational meetings with site leadership
• Monitor workforce trends (e.g. absenteeism) and conduct return-to-work discussions
• Ensure compliance with leave processes, policies, and workforce legislation
• Coordinate workforce planning and resourcing during peak operational periods
• Provide full operational oversight, ensuring consistent execution and service delivery

About You

• Proven experience in account management, site leadership or workforce operations
• Strong leadership capability with experience managing onsite teams in high-volume environments
• Excellent stakeholder management skills - confident engaging with senior client leaders
• Sound understanding of performance management and employee relations processes
• Highly organised with the ability to manage multiple priorities in a fast-paced setting
• Strong focus on safety, compliance, and continuous improvement
• Experience in logistics, warehousing, or industrial labour hire (highly regarded)

What's on Offer

• Opportunity to work with a market-leading workforce solutions provider
• Exposure to a large-scale, high-performing operational environment
• A leadership role where you can influence performance, culture, and outcomes

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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